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I ship worldwide from Switzerland.
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All orders will be shipped with tracking information and will be insured.
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Domestic orders (within Switzerland) are typically delivered within 1 to 3 business days. International deliveries may take approximately 5 to 16 business days, depending on the destination.
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Package tracking within Switzerland: POST Tracking
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Package tracking USA & International: USPS Tracking, Universal Parcel Tracking
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Package tracking CANADA: Canada does not provide tracking for registered mail during international transit due to local data security regulations. Tracking becomes available for Canadian customers only once the package has arrived in Canada.
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Buyers are responsible for any customs and import taxes that may apply. I am not responsible for any delays caused by customs processing.
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Please double-check your shipping address before placing your order, as changes cannot be made after dispatch. I am not responsible for lost packages resulting from incorrect address information.
Returns & Exchanges -
Returns or exchanges are handled on a case-by-case basis. Please contact me within 3 days of receiving your order.
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Customized items are made especially for you and are therefore final sale — they cannot be returned or exchanged.
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Buyers are responsible for return shipping costs. If an item is not returned in its original condition, the buyer is responsible for any loss in value.
Customs & Import Taxes -
Please note that buyers are responsible for any customs and import taxes that may apply in their country. I do my best to ensure smooth delivery, but delays due to customs processing are unfortunately beyond my control.
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For customers in the United States, imports from Switzerland will be subject to a 39% tariff starting August 7, 2025. This tariff will also apply to goods valued under USD 800, as the de minimis exemption will no longer apply after August 29, 2025.
These new tariffs were introduced under President Donald Trump and represent a significant change in trade policy. Please be aware that such regulations can change at any time, and I do my best to keep this information up to date.
Import Duties & Taxes for Other Countries -
Each country has its own import duties and taxes, including VAT. Please make sure to check these regulations in your country before placing your order.
If you have any questions, please send me an email at laoone-info@gmx.net